Terms & Conditions


These terms and conditions will apply to all transactions placed on this website with Twisted Trunks Bonsai. Please read them carefully before placing any order.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by online transactions via this website. We accept MasterCard, Visa, Delta, Maestro and Amex payment via Sum-up.


We ship our gloves via the Royal Mail postal service or other courier services to UK addresses and addresses to ensure safe arrival with our customers.

In the UK this postal delivery service is normally 2/3 days but we will only ship bonsai trees out between Monday and wednesday.


Goods may be returned for exchange or refund within 30 days, this dose-not include bonsai trees unless they are received damaged in transit. All items must be unused in the original packaging and accompanied by the receipt. Please note that, with the exception of faulty products, Twisted Trunks Bonsai do not pay return postage costs.

Twisted Trunks Bonsai cannot be held responsible for non-receipt of returned goods so please ensure you use shipping which includes a signature/proof of delivery required on arrival with us.

Our products are meticulously checked before shipping to ensure the very highest standard of finish however, if on receipt you believe that there is a fault please contact us within seven days of their arrival with you or within 1 day for bonsai trees.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.


Whilst every effort is made to ensure the pictures and colours depicted on our web site match as closely as possible those of the actual product due to technical limitations, there may be natural variations.


Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own privacy statements and terms.


The content and photographs used on this website are owned or licensed to Twisted Trunks Bonsai. If you wish to obtain images please make this request via our contact page address at shop@twistedtrunksbonsai.com.


We do not store customer credit card details. We do not pass your email or other contact details on to anyone else. More details here…